LOPES, T. ; Araujo, R.M. ; CLASSE, T. M. ; GOMES, T. . PYP4Training – Ludifying Business Process Training. In: Business Process Management Workshops (BPMS2), 2023, Alemanha. Lecture Notes in Business Information Processing. Alemanha: Springer, 2023. v. 460. p. 167-178. doi: 10.1007/978-3-031-25383-6_13
PYP4Training – Ludifying Business Process Training
Authors
Tatiane Neves Lopes (USP)
Renata Mendes de Araujo (UPM 7 USP)
Tadeu Moreira de Classe (UNIRIO)
Thayná Gomes (UPM)
Abstract
Process training is an important activity in the business process management lifecycle, when the organizational actors must be taught in how to perform existing or redesigned work processes. Process training is a continuous activity performed whenever processes are significantly changed, innovations are introduced or new professionals are integrated to the organization. Due to their motivational nature, games have been seen as alternatives to support process training in organizations. However, the approaches to design games for ludifying process trainining in organizations, presented in the literature, are incipient in methods and results. This research proposes the development of a particular type of games, defined as Business-Process-Based Digital Games (BPBDG), and its potential application in process training. Using Design Science Research, we conducted the first research cycle by exploring the development and application of BPBDG for process training in an organization in the judicial sector. The results of this design cycle demonstrated that the game has playability and learning potential from the perspective of the process expert and point out for further research steps.
Keywords:
Business process training, Serious digital games, Business process-based digital games, Play your process
doi: 10.1007/978-3-031-25383-6_13
